Privacy Policy – 92coco Pakistan Online Betting Platform

1About This Policy

This Privacy Policy applies to all users of the 92coco platform, including the website at 92coco.vip and the Android mobile application. It explains how 92coco collects, stores, uses and protects personal data in connection with the operation of its online sports betting and gaming services.

92coco is committed to handling your personal data with care. We follow reasonable data protection practices to ensure that the information you share with us is used only for legitimate purposes related to running the platform, processing your PKR transactions and keeping your account secure.

This policy should be read alongside the Terms and Conditions, which govern your overall use of the platform. Where there is any conflict between this policy and the Terms on matters of data, this Privacy Policy will take precedence on privacy-specific matters.

2Data We Collect

92coco collects personal data through different touchpoints during your registration, use of the platform and interactions with our support team. The categories of data we collect are set out below.

Registration Data

When you create a 92coco account, we collect the information you provide during the sign-up process. This includes your full name, date of birth, email address, mobile number and any other details requested during registration. This information is necessary to create and manage your account.

Identity Verification Data

Before processing a withdrawal or when our fraud prevention systems flag a review, we may ask you to provide additional identity documents. This can include a copy of a valid national identity card, passport, or other government-issued ID, along with proof of address and proof of your PKR payment method. These documents are used solely for verification purposes.

Transaction Data

Every deposit and withdrawal you make on 92coco generates a transaction record. This includes the amount in PKR, the payment method used (such as JazzCash, Easypaisa, Raast or bank transfer), the date and time of the transaction and the outcome. Transaction records are kept as part of your account history and for fraud prevention purposes.

Betting and Gaming Activity

Your betting and gaming history on the platform — including the markets you bet on, stakes placed, casino and slot sessions, game outcomes and bonus usage — is recorded as part of your account. This data helps us manage your account, detect unusual activity and improve the platform experience.

Device and Technical Data

When you access the platform, our systems automatically collect certain technical information. This includes your IP address, device type, operating system, browser type, screen resolution and the pages or features you interact with. This data is used for security monitoring, platform optimisation and fraud detection.

Communications Data

If you contact 92coco support via live chat, email or any other channel, we keep a record of that communication. This allows us to follow up on your query, maintain quality standards and resolve any disputes that may arise from your account activity.

3Why We Use Your Data

The table below summarises the main reasons 92coco collects and uses personal data, along with the lawful basis for each purpose.

We do not use your personal data to make fully automated decisions that have a significant legal effect on you without any human involvement. Where automated systems flag an account for review, a human review process follows before any material action is taken.

4Payment Data & PKR Transactions

All financial transactions on 92coco are conducted in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, the transaction is processed through third-party payment processors that are integrated into the platform.

How Payment Data is Handled

92coco does not store your full payment credentials — such as full card numbers or complete mobile wallet PINs — on its own servers. Payment processing is handled by third-party processors who operate their own secure systems. 92coco retains only the transaction reference, amount, date, method type and outcome that are needed for account records and dispute resolution.

Withdrawal Verification

When you request a withdrawal, we verify that the payment method you have nominated is registered in your own name. This is a fraud prevention measure and also ensures that funds are returned to the correct person. We may ask for confirmation of your payment details as part of this process.

5Sharing Your Data

92coco does not sell your personal data to any third party. We share data only where it is necessary to operate the platform, comply with legal obligations or protect the security of user accounts. The categories of third parties we may share data with are described below.

Payment Processors

To process your PKR deposits and withdrawals, we share necessary transaction information with the relevant payment processors — such as JazzCash, Easypaisa or bank networks. This sharing is limited to the data required to complete the transaction.

Identity Verification Services

Where required, we use third-party identity verification services to confirm the authenticity of ID documents you submit. These services process your data solely for verification purposes and are bound by confidentiality obligations.

Game Studio Providers

The casino and slot games available on 92coco are provided by third-party game studios. These studios receive session data and game outcome data as part of normal game operation. They do not receive your personal registration details or payment information beyond what is technically required to run the game session.

Fraud Prevention and Security

In cases of suspected fraud, money laundering or security incidents, 92coco may share relevant account data with fraud prevention organisations or law enforcement authorities where legally required or permitted. This is done only to the minimum extent necessary to address the specific concern.

Legal and Regulatory Compliance

92coco may disclose personal data where required to do so by law, court order or in response to a lawful request from a competent authority. In such cases, we will disclose only what is legally required.

6Cookies & Tracking

92coco uses cookies and similar technologies on its website and mobile platform. Cookies are small text files placed on your device that help the platform function correctly and give us basic information about how users interact with the site.

Types of Cookies We Use

• Essential Cookies: These are required for the platform to work. They manage your login session, keep you authenticated during a visit and ensure that your account actions are processed correctly. These cannot be disabled without preventing the platform from functioning.
• Performance Cookies: These collect anonymised information about how pages are used — such as which pages load slowly or which features are used most often. This data helps us improve the platform for all users. No personally identifiable information is collected through performance cookies.
• Functional Cookies: These remember your preferences, such as language settings or display options, so you don't need to set them every time you visit.

What We Don't Use

92coco does not use third-party advertising cookies, tracking pixels for advertising retargeting, or social media tracking cookies. Your browsing and betting activity on 92coco is not shared with social media platforms or advertising networks through cookies.

Managing Cookies

You can control or delete cookies at any time through your browser settings. Deleting essential cookies will log you out of your session and may prevent some parts of the platform from functioning correctly until a new session is started. Most modern browsers allow you to block cookies from specific sites or all sites — your browser's help section will explain how to do this for your specific browser.

7Data Security

Protecting your personal data is a core responsibility for 92coco. We implement a range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration or destruction.

• Encryption: All data transmitted between your device and the 92coco platform is encrypted using standard TLS protocols. Data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data within 92coco is restricted on a need-to-know basis. Only staff who require access to specific data categories to perform their job functions are granted that access.
• Account Security: Your account is protected by a password that only you know. We strongly recommend using a strong, unique password and not sharing it with anyone. 92coco will never ask for your password.
• Fraud Monitoring: Automated systems monitor account activity for unusual patterns — including unexpected login locations, rapid deposit sequences and withdrawal patterns that differ significantly from your normal behaviour.
• Incident Response: In the event of a data security incident that affects your personal data, 92coco has procedures in place to contain the incident, assess the impact and notify affected users where appropriate.

8Data Retention

92coco retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal and regulatory retention obligations. The general retention approach is as follows:

• Active Account Data: Personal data associated with an active account is retained for the life of the account and for a period after account closure as required for legal and fraud prevention purposes.
• Transaction Records: PKR transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction. This is a standard requirement for financial record-keeping.
• Identity Verification Documents: Copies of ID documents submitted for verification are retained for as long as is legally required, typically for the duration of the account relationship plus a standard retention period after closure.
• Support Communications: Records of support interactions are retained for a reasonable period to allow for dispute resolution and quality assurance.
• Technical Logs: IP logs and device access records are retained for a limited period for security monitoring purposes and are then deleted or anonymised.

When data is no longer required and there is no legal basis for retaining it, 92coco securely deletes or anonymises it. Anonymised data — which cannot be linked back to you as an individual — may be retained indefinitely for analytical purposes.

9Children's Privacy

92coco is strictly an adults-only platform. The minimum age to register an account is 18 years. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that an account has been registered by a person under 18, we will close the account immediately, forfeit any balance in accordance with the Terms and Conditions, and delete the associated personal data as promptly as is practicable, retaining only what is required for legal obligations related to the underage account incident.

If you are a parent or guardian and you believe a minor has created an account on 92coco using your details or their own, please contact support immediately so that the account can be closed and the data handled appropriately.

10Your Rights

As a user of the 92coco platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 92coco support team with your request and we will respond as promptly as possible.

Right to Access

You can request a copy of the personal data 92coco holds about you. We will provide this in a clear, readable format. Requests are normally processed within a reasonable timeframe. We may need to verify your identity before fulfilling the request.

Right to Correction

If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. For most account information, you can update details directly in your account settings. For information that cannot be self-corrected — such as verification records — contact support.

Right to Deletion

You can ask us to delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes it was collected, or if you withdraw consent where consent was the basis for processing. Note that we may be legally required to retain certain data (such as transaction records) even after a deletion request, and deletion of account data will result in account closure.

Right to Restrict Processing

In certain situations, you may ask us to restrict how we use your data while a concern or dispute is being resolved. We will confirm receipt of a restriction request and explain what this means for your account access.

Right to Object

Where data processing is based on our legitimate interests, you have the right to object. We will consider your objection and either stop the processing, explain why the processing continues despite the objection, or offer an alternative approach.

11Policy Updates

92coco may update this Privacy Policy from time to time to reflect changes in platform operations, applicable laws, or data handling practices. When changes are made, the updated policy will be published on this page with a revised "Last updated" date.

Where a change is significant — particularly one that affects how your data is used in a materially different way — 92coco will make reasonable efforts to notify active users through the platform or by email. For smaller or routine updates, the published date on this page serves as the notification.

Continued use of the 92coco platform after a policy update is published constitutes your acknowledgement of the updated policy. We recommend checking this page periodically, particularly if you are a regular user of the platform.